Offroad SOS — Terms of Service
Last updated: 13 September 2026
These Terms are an agreement between you and Offroad SOS Portal, a sole establishment registered in Dubai, United Arab Emirates (trade licence no. 1633971) ("Offroad SOS", "we", "us"), and govern your use of the Offroad SOS app and website (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Not an emergency service. Offroad SOS is a community assistance and trip-planning tool for vehicle and terrain situations. It is
not a substitute for official emergency services (police, ambulance, civil defense, search & rescue) and
must not be used for medical emergencies. In any medical or life-threatening emergency, always contact your local emergency number first — for example
999 in the UAE,
122 in Egypt,
911 in Saudi Arabia, the United States and Canada,
000 in Australia, and
112 across the EU. On any GSM mobile,
112 will also route you to emergency services even with no SIM, no credit, and no signal from your own network. The app shows the number for your own country on the SOS screen. We do not guarantee that any helper will respond, arrive, or be qualified.
YOU USE THE APP AT YOUR OWN RESPONSIBILITY AND AT YOUR OWN RISK. Off-road and outdoor activity is inherently dangerous, mobile coverage cannot be relied upon, and the people you meet through the Service are not vetted by us. See section 7 before you rely on any part of the Service.
1. Eligibility & accounts
You must be at least 18 and able to form a binding contract. You are responsible for your account and for keeping your credentials secure. Provide accurate information and keep it current.
2. Acceptable use
- No unlawful, harmful, harassing, hateful, or fraudulent activity.
- No false SOS alerts or misuse of the assistance features.
- No uploading content you don't have the rights to, or that is illegal, infringing, or obscene.
- No attempts to disrupt, scrape, reverse-engineer, or gain unauthorized access to the Service.
3. Your content
You retain ownership of content you submit (photos, videos, messages, trip/community posts). You grant Offroad SOS a non-exclusive, worldwide license to host, store, display, and distribute that content as needed to operate the Service (e.g., showing your photo to trip members). You are responsible for your content and for the people you share it with.
4. Communities & trips
Community owners and trip organizers manage membership and content within their groups. You are responsible for your own safety and decisions when joining trips or responding to SOS requests. Ratings and reviews must be honest.
5. Third-party services
The Service relies on third parties (e.g., Microsoft Azure, Google/Apple sign-in, map providers, push notification providers). Their terms and privacy practices apply to their portions of the experience.
5a. Paid memberships (subscriptions)
Basecamp is free. Summit (for individuals) and Partner (for recovery and repair businesses) are optional auto-renewable subscriptions, offered monthly or annually. The price, billing period and what each tier unlocks are shown in the app before you subscribe, in your local currency.
- Billing. Payment is charged to your Apple ID (App Store) or Google account (Google Play) at confirmation of purchase. We never receive your card or payment details.
- Automatic renewal. Your subscription renews automatically for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the current period ends.
- Managing and cancelling. You can manage or cancel your subscription at any time in your App Store or Google Play account settings; cancellation takes effect at the end of the current period, and you keep access until then. Deleting the app does not cancel a subscription.
- Refunds. Purchases are handled by Apple or Google under their refund policies; ask them directly for a refund. Where mandatory local consumer law gives you additional rights, those apply.
- Changes. We may change subscription prices or what a tier includes; price changes apply from your next renewal, and you will be notified in advance as the app store requires.
- App store terms. Apple's standard Licensed Application End User License Agreement also applies to the iOS app.
6. Termination
You may delete your account at any time (see the Account & Data Deletion page). We may suspend or terminate access for violations of these Terms or to protect users.
7. Disclaimers & assumption of risk
The Service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that any assistance will be provided.
You acknowledge and accept each of the following:
- Coverage, GPS and device limits. The Service depends on mobile network coverage, GPS accuracy, battery level, and your device's operating-system and power-saving settings. Off-road and remote areas frequently have no coverage at all. An SOS, location update, or message may be delayed, degraded, inaccurate, or never delivered. Never rely on the Service as your only means of summoning help — carry an independent means of communication, such as a satellite messenger or radio, and tell someone your route and expected return time.
- We do not vet users or helpers. We do not verify the identity, age, skills, training, qualifications, licensing, insurance, vehicle condition, or fitness of any user, helper, rescuer, trip organizer, or community member. Anyone responding to an SOS is an independent volunteer — not our employee, agent, or contractor, and we do not supervise or control them. You alone decide whether to accept assistance from, travel with, or share your location or contact details with any person.
- Conduct of other users. We are not responsible for the acts or omissions of any user — including trip members, community owners, trip organizers, and anyone responding to an SOS — whether online or in person, and whether or not they met through the Service.
- Outdoor and off-road activity is inherently dangerous. Trips, vehicle recoveries and off-road driving carry risks of property damage, vehicle damage, serious injury and death, arising from terrain, weather, water, heat, wildlife, mechanical failure and human error. You take part entirely at your own risk and are responsible for your own preparation, equipment, vehicle, route choices, and safety — and for anyone in your care.
- No professional advice. Routes, trip details, ratings, and user posts are user-generated content, not professional recovery, mechanical, medical, or navigational advice, and we do not check them for accuracy or safety.
USE THE APP AT YOUR OWN RESPONSIBILITY AND AT YOUR OWN RISK. By using the Service you accept the risks described above and agree that you are responsible for your own decisions and safety, and for the conduct of anyone you travel with.
8. Limitation of liability
To the maximum extent permitted by law, Offroad SOS and its providers are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your use of (or inability to use) the Service, including interactions with other users or reliance on assistance features.
9. Governing law
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws rules. Disputes are subject to the competent courts of the UAE, unless mandatory local law provides otherwise.
10. Changes
We may update these Terms; material changes will be notified in-app. Continued use after changes means you accept them.
11. Contact
Offroad SOS Portal — Dubai, United Arab Emirates — support@offroadsos.ai
Our full registered address is available on request.
© 2026 Offroad SOS Portal. All rights reserved.